Megafintech Hong Kong Limited ("we", "us", or "our") operates mbidAI (mbidai.megafintech-hk.com), an AI-powered customer support and workflow automation platform for businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you use mbidAI or when end customers interact with our customers through connected messaging channels such as WhatsApp.
Our corporate website is https://www.megafintech-hk.com.
We process end-customer data as a service provider to our business customers. Those customers are responsible for providing appropriate notice to their end customers and obtaining any required consents.
If you connect Google Workspace (for example, Gmail, Google Calendar, Google Drive, or Google Sheets) to mbidAI, we access Google user data only as authorized by you through Google's OAuth consent screen and only to provide the features you enable in your workspace.
We do not use Google user data for advertising. We do not sell Google user data. We do not use Google user data to train generalized AI or machine-learning models unrelated to delivering your configured workflows. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
You can disconnect Google Workspace at any time from your workspace integration settings in mbidAI, or revoke access from your Google Account permissions page. You may request deletion of workspace data, including data obtained from Google APIs, by contacting us at info@megafintech-hk.com. We will delete or anonymize applicable data within a reasonable period, subject to legal retention obligations and technical backup cycles.
mbidAI uses third-party AI model providers to classify intent, generate responses, analyze media, and execute configured skills. Message content and related context may be transmitted to these providers solely to deliver the service. We do not use end-customer conversation content to train public AI models.
We do not sell personal information. We may share information with:
We retain information for as long as your workspace is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Business customers may request deletion of workspace data subject to applicable law and technical constraints.
We implement administrative, technical, and organizational measures designed to protect information, including access controls, encrypted transport (HTTPS), and secure credential storage. No method of transmission or storage is completely secure.
Information may be processed in Hong Kong and other countries where we or our service providers operate. We take steps designed to ensure appropriate safeguards when data is transferred across borders.
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing and request portability.
Business users may manage account settings within mbidAI. End customers should contact the business they messaged to exercise rights relating to conversation data. You may also contact us at info@megafintech-hk.com.
mbidAI is a business service not directed to children under 16. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above. Material changes may also be communicated through the service or by email where appropriate.